Benchmark Homes

01/26/09

JOB WELL DONE!!

by kdsevey

I love our home! This is the 3rd time we have built with Benchmark. The home was completed very nicely and when people come over to the house they just love it! The neat thing about the building process was that we knew right up front what the cost would be and how the home would be built. We has a preconstruction meeting and during the meeting we went over all the costs and the featrures. It was really nice because at the meeting everyone was on the same page. The home went up rather quickly and the construction foreman (dean) was great. Even after we moved in the home has a few things that needed fixing. The foreman was quick to respond and fix the problems. We have now been living ino our home for some time and there hasn't been anything wrong. We got into the home knowing that builders were struggling, but I knew that Benchmark would do all they could to help us. I give my recommendation to others that the Benchmark Homes experience is well worth it. They don't cut the corners and hide costs that so many other builiders cut and hide. They have a great warranty. GO BENCHMARK!!

• Pros: READ ABOVE
• Cons: NADA!

01/13/09

Well Worth The Experience!!

by mnd12

We just moved into a new benchmark homes in Clinton. The home has been great. Benchmark worked well with us despite having some "Lending" frustrations. This however wasn't Benchmarks fault. The home is my wifes favorite. We have had little problems and the little things that came up was address very quickly and resolved. Benchmark treated us with great respect and care. I recommend this builder.

• Pros: Great Customer Service
• Cons: Not any that come to mind

07/29/08

Lack of Integrity, and non-committed to honor warantees

by ajensen1

Do not deal with this builder!!! They do not honor their warrantees, and their customer service stinks!

We bought a Benchmark home in 2007. Within two weeks of moving into our home, we started to experience foundation issues with the cement skim coat and plaster bubbling, peeling, and cracking. Within the first 5 months, we also experienced cracking stucco issues. We immediately reported the problems to Benchmark, and Benchmark agreed IN WRITING to fix the issues. We continually hounded them over a period of months, and were continually told they would make the repairs to the foundation and stucco. We've now been in our home for just over a year, and the problem with the foundation has not been fixed and Benchmark now refuses to make the repairs and honor their warrantee and written agreements.

Regarding the stucco issue: Benchmark did send out the sub-contractor to "fix" the stucco issue. The patch looks worse than the original problem. Benchmark refuses to correct the stucco issue as they state the patch is within "industry standard" and there is nothing more they will do. Once you buy a Benchmark home, they will take no pride in doing quality repairs in the event you luck out and get them to honor any of their commitments.

If you are looking to purchase a home, DO NOT BUILD WITH, OR BUY FROM BENCHMARK! They have absolutely no integrity, and pride themselves in vague and empty promises. They do not honor their warrantees regarding the more expensive repair issues. I regret not speaking with other Benchmark homeowners in our area , nor becoming aware of Benchmark's unsatisfactory rating with a national consumer/business intermediary organization before buying our home. All the Benchmark homeowners we have spoken with in our area also have nothing but sour experiences with this builder.

Unless you have a fat wallet, and plan on covering so-called "warrantee covered" repairs at your own expense, think twice before buying from Benchmark. Beware!

• Cons: Poor customer service, empty promises, lack of integrity, and non-commitment to honor select warrantees

06/17/08

Great Family Run Business

by mdavid1

Benchmark Homes has been great to work with. I have now lived in my home for more than a year and haven't had any problems with the home. One interesting thing I found with benchmark homes is that they are always trying to improve. They have a great home warranty and excellent value. They seem to be a solid company that holds true to what many people have said to me...that "benchmark homes builds a great home." If I were to build agian I would most definately build with Benchmark Homes. I only wish they were in more locations. I have heard they are expanding and continuing to build a great home. One neat thing is that many of the employees are customers and that just shows to me how well they take care of people. GO BENCHMARK!!!

• Pros: Great Quality, Excellent Communication,

04/15/08

Building with Benchmark

by RonStevens

Benchmark Homes surpassed my expectations when they built my home. They were very informative, and professional. When I was shopping around for builders, other builders just handed me price sheets, and addresses where I could see what they built, they didn't give me very much attention. Benchmark sat down with us and spent two hours explaining our options we had with their various models and locations. We were very impressed. Its not often you get that kind of one on one service anymore. After we signed the paperwork, and got started, I was worried that my house wouldn't be done on time. We had sold our old house and were living with my wife's parents. And we were anxious to move, but they actually finished our house ahead of schedule. I've heard all kinds of horror stories about building a home, and was told to watch out for this, and be careful of that, and I was preparing for the worst, but I was plesantly surprised with the staff and the whole experience overall. The Benchmark sales agent kept me informed on a regular basis about the progress of ourhouse, and the head of construction was great to work with. My wife and I have been very happy with our new home, and would highly recommend to everyone Benchmark Homes.

• Pros: Affordable, excellent quality

09/13/07

One of the best quality builders in Davis County, Utah

by mvhe

We purchased a home from them 2 years ago. We were seeking a lot, but after talking to over 20 realtors and contractors we contacted Benchmark. They sold us a lot. When we changed our minds to buying a home they bought the lot back with no penalties. Of course we have had minor problems with our home, but the Quality Assurance Rep took care of us in a very timely manner. They even helped us with a problem after the manufacturer's warranty expired! The painter, alarm installer,A/C repairman, and plasterer, all of whom took care of our problems, were very complimentary about working with Benchmark. If you have any questions, do as we did and talk to one of their agents.

• Pros: Quality, value, customer care
• Cons: None

09/11/07

Great Value

by pw

I was surprised to find out that when I refinanced my home, the appraisal on the property jumped up considerably when I mentioned who the builder was. He mentioned the quality of product and name gives them an advantage over the market.