Doesn't Recommend

Grataf16

Joined 3 years ago

Enlighten Laser Cosmetics. I first began using this facility 5 years ago to laser lighten my teeth. I was underwhelmed, but no harm. Since then, I've purchased Obagi Clenziderm skin care products. I have found the packaging to be horrible. The Obagi website refers one to the clinic where the items were purchaced with no additional help. When I've brought my concerns to the owner, he is condescending and unwilling to meet my needs.

The first problem came when I ran out of the applicator pads and I asked for more. The owner said I was using too much product and that I could go buy gauze as an applicator. Too much product? One would think that makes me a good customer and perhaps give me what I asked for. $100 for a skin cleanser does not buy 5 cents worth of additional applicator pads. Nice.

Most recently, I became utterly frustrated when on a twice daily basis I cannot access the products. The number 2 lotion leaks out of the bottle constantly. The number 3 serum pump has broken on 3 of the 5 bottles. I cannot get the serum out without using tools to force the product out at rediculously small amounts.

Since I am paying a premium price for a product who's packaging is substandard, I asked the clinic to replace my broken bottle. Instead, I was given a dissertation on how benzoyle peroxide is meant to work. I was shown how to manipulate the bottle from the underneath instead of using the pump. Even if I had man strength hands, I still don't think it justifies a broken pump which was never disputed by the owner. Then I was told that I was near the end of the bottle. Untrue. I was not even half way done with the remaining product.

I politely expressed my dissatisfaction and he replied that he would not replace my bottle because he "knows Obagi and they just won't". Instead he is willing to promote their products and fail to provide minimal standards of customer support and service. That's the end of my relationship with Enlighten and Obagi.

Recommends

St Brown

Joined 3 years ago

Great service, great price. The staff was very knowledgeable. Facility was clean. Had laser hair removal on my chest and the results have been great.

The price brought me in but the service and results will keep me coming back.

It is worth the drive from Salt Lake to have a friendly, knowledgeable staff assist me in removing my unwanted hair.

Recommends

sarahs730

Joined 3 years ago

Great Results!!. Professional friendly staff, clean comfortable facility, and best of all I'm seeing great results from my laser hair removal for my bikini and underarms. I was greeted immediately and later given a thorough consultation. I felt really comfortable throughout the process and definitely plan to get more services in the future.

Recommends

Colleen Smith

Joined 3 years ago

Excellent Laser Cosmetic Services. Excellent service and product!! I have been getting laser treatments from another company for about 3 months now and I am NOT seeing results in my bikini and underarm areas. I was told by a friend of all the services Enlighten Laser Cosmetics offers and at a great reasonalbe prices!!. I decided what do I have to lose, so I made an appointment with Enlighten and was impressed with the cusotomer service and atmosphere of the place. So, I switched over to Enlighten. I have had a couple of treatments (bikini & underarm) and I am already seeing amazing results. I am looking forward to using other services they provide. THANK YOU SO VERY MUCH ENLIGHTEN!!!!!!!