Beyond Spa

02/13/09

A little slice of Heaven!

by jujybeans at Citysearch

My husband scheduled me for the Nervous Breakdown package.I arrived early as suggested by the receptionist when I made my appointment.I am a night owl so the fact that they are open until 9:00pm is great! I was greeted very professionally and kindly as I arrived. It's so strange to come through this rather small front entrance and when they take you back into the waiting area and place a heated and great smelling neck pack on you it seems like you've walked into another world.I was offered water plain or cucumber (I chose cucumber, quite tasty) and filled out some simple forms. Everywhere I went as I moved from place to place for different treatments was lit calmly with relaxing music playing and was decorated to a tee for relaxation. I was there for about three hours for my treatment and was treated with kindness and respect. The massage and facial therapists were professional and were very sensitive to my comfort level. I felt so pampered when I had my pedicure. I sat in a cosy chair and was asked if I would like another heated neck pack. I had pillows placed behind my head and at my low back and next to me was a stemmed glass with ice water and a slice of orange on the rim. She also brought an extra cup of water in case I grew thirsty while she attended to my feet. There was just a great attention to detail. I am now sending my husband in for a special treat because that is how I found my experience to be, "a special treat"!

• Pros: This is relaxation from the word go!
• Cons: When you are leaving the gift shop area is a little jarring to walk into. It doesn't seem to flow with the rest of the spa.

07/12/08

Definitely Worth It!

by EricaHorner at Citysearch

I was very impressed with the staff and the massage! My husband and I had a couples massage and it was wonderful!!! And the price didn't break the bank!

It was somewhat hard to find because I didn't realize it was in a shopping center, but it's an instant transformation once you get into the spa!

I would recommend this spa to anyone!

• Pros: Great price, great customer service, and great quality!

02/29/08

Didn't get past the front desk...it was that bad

by cj064 at Citysearch

have never left a spa less relaxed then when I entered the doors...until today. I was running late to my appointment, I called and was informed they would do what they could to accomodate my remaining time. Great. When I arrived I was informed I would be billed for the whole time. The cancellation policy is a half massage if you don't show. There were only 20 minutes of my 80 minute massage left. I asked "So it would have been cheaper for me to not show up?" I was abruptly told to sit. The front desk girls went to the back with the therapist and left the door open to discuss my "rude" behavior. When I addressed the issue that I had heard every word because the door had been left open I was informed I was mistaken. I was also told "Well maybe this isn't the Spa for you." I agree. I went to the spa to find relaxation instead was treated rudely, argued with and not listened to. The girl said "I am trying to be nice" You shouldn't have to try to be nice to a customer. My issue isn't with the cancelation policy, it is with the way I was treated. They could have stuck to policy and made me feel like they were bending over backwards for me, a simple. we are glad you made it, we can still get you in for 20 minutes, we will charge you for half time but are more than happy to get you in for what we can. I would have been happy, it was my personal issue that made me late. I understand they have to run a business, but what they do not have a right to do is to make a person feel worse walking out of the doors than they did coming in. There are some customers who are difficult to please no matter what you do, but to assume that anyone is that customer and treat them accordingly is bad business. Even if an irrate customer were out of place you can find ways to apease them or at least remain professional. I hope the spa looks into training their staff on proper customer service and the usefullness of shutting a door.

• Pros: The price looked good
• Cons: I never got to the massage because the staff was so rude