Kay Riley & Sons

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Steve S.

Joined 2 months ago

Kay Riley & Sons installed the carpet in our basement and did an amazing job. They were great to work with and made suggestions to save us money and get a great product. We also had them put down some laminate flooring that came out great as well. Highly recommend them for all your future flooring needs!

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David S.

Joined 2 months ago

I've worked with Kay Riley and sons for years for my personal residence. I was very pleasantly surprised when I needed flooring for my rental property and I really needed inexpensive flooring. After all those years of working with them, I didn't realize that they have great pricing for entry-level flooring.

I got value pricing with all of the great service I always get for more the higher quality flooring in my home.

Jon M.

Joined 2 months ago

These guys were great. They came on short notice and did a great job at a great price!!!

Penny A.

Joined 2 months ago

I have been impressed with the professional, yet approachable staff. Also, I was very impressed with the extended installation warranty. These installers work for Kay Riley's and have a long-lasting history with the company, which is the reason they can guarantee their quality. I have had my house recarpeted twice, had vinyl flooring done, and had tile in my bathroom by Kay Riley's and have always been incredibly pleased with the outcome. I appreciate their honest, hard-working approach to sales. Their first priority was my happiness.

Scott H.

Joined 4 months ago

Each and every time we have worked with Kay Riley & Sons we have been extremely pleased with their price, selection and customer service. They take great pride in their work and it reflects on their character as a family owned business. Gary has always shown great care and concern to meet pricing and deadline needs. We always request Doyle to be our installer, he takes great care and concern in each job he has done for us. Whenever we have a carpet needs Kay Riley & Sons is the first place we choose.



Scott

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Randy O.

Joined 4 months ago

I recently had some carpet replaced by Kay Riley and Sons in a home that I owned in Layton. What impressed me most was the fact that they tried to save me some dollars on some carpet that had received water damage in the basement. They suggested that they might be able to clean it with their carpeting cleaning service. I was totatlly impressed when the light colored carpet came out looking so good. That saved me many $$$$. They went on to replace the carpet up stairs, which added a new look and smell to the rooms. I was able to sell the home shortly after having this done. I feel like the people at Riley's really care and in this case saved me money. I would highly recommend this company to any one looking for carpet. Randy

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Ky O.

Joined 5 months ago

We have had an outstanding experiencing with replacing our carpet from start to finish.

The first time I stepped foot in the beautiful retail store I was warmly greeted by the staff. I had shopped around at several other furniture and flooring stores which I felt like I was being pushed and pressured into making a decision on carpet before I was really ready. I thought some of the big furniture and flooring stores would be able to get me the best deal, but that wasn't the case. I was treated like a friend from the sales people and they acted more like a consultant to make sure I understood all the differences between the carpet.

There were no extra hidden costs slapped on that I wasn't aware of until the last minute.

When the installer came to put the carpet in, he did a great job. I checked his work to make sure there were no flaws, and it was perfect. He worked for 12 hours straight on the first day so we could get our furniture back in the main areas of our house. I didn't see him take a single break.

I would highly recommend Kay Riley & Sons for anyone that is looking for any flooring needs they have.

Ky O.

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Brian G.

Joined 9 months ago

The review below from Ms. Wood is a one sided review requires and deserves a response. And at this point city search doesn't support a response forum so here is the other side of the story.

When we arrived at Ms. Woods house to measure and prepare an estimate to restore her old wood floor, there were boxes all over (they were moving) that concealed animal urine damage on the floor. Had we seen it or had it been pointed out, we would have appropriately informed her of an additional procedure and cost that requires removing and replacing urine damaged planks.

When the installer showed up at the agreed time Ms. Wood said they were not ready and asked to reschedule. When they showed up on the second occasion she canceled again, zero notice both times. When this happens our installers go without work or pay for 1 -2 days.  

When the installer arrived the third time there was no one there. The door was opened  and saw the damage, he assumed the home owner had decided not to replace the wood because she had not brought the issue to our attention hence it was not on the work order.

He proceeded with the sand and finish process. When Ms. Wood returned to the home and saw the flaw, she called and I returned to inspect. In a good faith effort, we came back and replaced the area at no charge.

We finished the job and thought we had addressed all concerns but Ms. Wood called at the time of billing to say that there were still unresolved issues. We offered to come out to take care of her concerns, but she would not allow us to come look or disclose what the issue was. After two attempts to further understand the issue it became apparent that Ms. Wood was not seeking resolution to a problem she said existed, she was seeking money.  

In spite of discounting her $1500.00 invoice by $750.00 and multiple requests to understand what issue was we were unsuccessful.

Moral of the story. Mistakes happen, we work hard to fix any problems that occur. If you prefer to work with companies that bend over backwards to satisfy customers and follow up multiple times and offer solutions when problems arise. Please feel free to contact us. We have offered the same to Ms. Wood but she has been unwilling to even discuss the problem with us. 

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Amanda C.

Joined 6 months ago

We bought an old house with wood floors and my husband attempted to refinish them himself. Let's just say it didn't go so well. Upon a recommendation from a friend, I called Kay Riley and Sons and they sent out a team that undid the damage done by my well-meaning husband and did a great job refinishing the floor. It has been three years now and the floor still looks great.

Doesn't Recommend

Katie W.

Joined 7 months ago

Quality is crap!! Long story short, they cant keep a schedule, they cant refinish hardwood, they promise and dont fulfill and even the owner admitted the work was crap, came in multiple times to redo and I wrote them off as a hack. Save yourself the frusteration and money!!!!