Ogden >Credit & Collections > Bonneville Billing & Collect
These people are rip offs they took all my money and I lost my house.. Me and my son got kicked out on the street because of these people, Im a single parent and they the courts garnish my complete paychecks until the balance was paid off that was over two months long. No payment plans or nothing... Don't use these people they will take you for everything!!!!!!!!!!!!!!!!!!!!!
Bonneville Connections is truly the worst agency ever! One day I got a garnishmnet at my work for some bill I supposedly owed. Come to find out after many calls and rude disrespectul behavior I did not owe the bill at all and it had already been paid. I was told to simply send in the receipt and was given the fax number, I have now sent this fax receipt a total of ten times with fax confirmations that they still keep saying they have not received anything. Then they will say things like, "We charge interest everyday" and laugh like it's some joke. I would never use these people if I had a business, they have no idea how to treat a person respectfully or to be honest.
This Collection Agency are Conartists!. I owe for some medical bills I accumulated after getting into a car wreck and didn't have insurance. My bills remained the same amount even though they have been in collections for a time. However just recently my amounts have doubled from their original amount. WTH! This shouldn't be legal!
People Can't Help it When They Get Sick. If someone has run up bills from being frivilous, that's one thing, but when you get into debt from having to have medical care thats completely different. I had life saving aortic valve replacement surgery and at the same time had an aortic anyerism repaired. Come to find out, I was born with a defective aortic valve. The only way I managed to get the life saving operation was with the pre-existing insurance plan that Obama set into place. The entire bill was nearly $400,000.00. Yes thats right. I owe a ton of medical bills, around $30,000.00. One of the bills finally made it to Bonneville Collections and they don't care if the medical expenses could not be helped and you don't have any money. No doubt, they are vultures. I hope these people are proud of themselves.
Not Consumer Friendly and can't work out realistic paybacks. As a consumer I'm extremely dissapointed that I couldn't work out a payment plan. This institute of nonsense purchased a loan from a Creditor that was more than 6 years old for pennies on the dollar and then immediately sued me. I'm recovering from 3 surguries and a major life event and have credible credit and history. They only wanted to know my employer so they could immediately file a writ of garnishment. I appealed the cost in court and now need to file bankruptcy so that I can afford to pay a realistic amount of income towards real living and to secured creditors. These guys lost in the end because they won't work with consumers with realistic pay back plans. If you have a business and have customers with credit issues work it out don't hire these people because they waste time and money and only leave bad faith and hardship for both the consumer and business overall. Unprofessional, unable to communicate over phone, won't document what was discussed and even worse Legal Counsel that could care less about the situation and only plays to "win" even if they lose due to dumb strategy and tactical views into credit law.
HIGHLY UNPROFESSIONAL! -100 STARS AS A BUSINESS OWNER.
Bonneville Collections isn't even remotely professional...and of course the people writing reviews are people who have at one point owed them money WE ARE THEIR CUSTOMERS. If Bonneville didn't have people who owed money they wouldn't have a business!
Just because someone is behind on a payment doesn't mean they are any less of a person. They deserve the same respect you or anyone else does! Take this for example I was a Bonneville customer who was treated very poorly. I was in a major car accident, and should have been covered by both my auto and health insurance. Unfortunately, to save my life I was taken to an out-of-network hospital. I was in a coma, so I am apparently scum for not letting them know that hospital wasn't in my network and deserve to be treated like a piece of crap for not paying them the second I got out of the hospital. IT GETS BETTER! Because of the lovely way medical billing works this specific account actually went to two seperate collection agencies...(AGAIN ACCORDING TO BONNEVILLE COLLECTIONS I WAS SCUM, AND WORTHLESS SINCE I COULDN'T PAY $100 A MONTH). Now the other collection agency I worked with was very understanding, and actually got payed off quicker because they treated my with respect. Not only that but the amount was larger with them. However instead of calling and yelling and then threatening court, they worked with me and my situation. Didn't roll over and tell me oh its ok you don't have to pay anything! They treated my with respect, and understood that someone who hadn't worked in 6 months could probably start out with a payment smaller and then make larger payments.
In the end I now own a business, and actually use that collections agency (Express Recovery), and they are amazing and professional. I wouldn't treat any of my customers even if they were to spit in my face the way any Bonneville Collection Representative has treated me so I would never want any of my customers who may owe me money to ever have to go through the DISRESPECT, and HARASSMENT Bonneville Collections has to offer!
Just Another Lowlife Collections Co.
I have ye to come across a collections company that is not owned or managed by low-life bottom feeder types, and Bonneville is no exception. They even jam ordinary caller ID so you don't know who's calling. Right ... like that works. Here's a clue, Bonneville, you're THE ONLY ONE who does that!
Based on personal experience and a little research, this company is dishonest, evasive and cannot be trusted. If you are a business, do yourself a favor and screen your customers better rather than resort to low-life companies such as this one.
Boneville Smells Like the Great Salt Lake.
Two issues: #1 we own a business and in the past four years we have had only 3 checks that were returned for INSF. So why would anyone want these illiterate idiots collect checks for their business. We have found that most people pay their debt. So, Bonneville would never get our business.
#2 I had a $7.83 check returned by my bank. My employer sent my direct deposit to the wrong account. The only check that it affected was one that went to Bonneville. I was on the east coast for 10 days and when I got home and found the envelope I sent off a check for $27.83 (ouch). They claim the check I sent was for only $27.00 and so because of that they are charging me another $20 for the 83 cents they claim wasn't included in my check. And what can consumers do? Absolutely nothing.
Most professional agency around. I love how the people writing the reviews are people who owe money. Of course they're going to give the company a "bad" review. Puhleeease..... people - be responsible for your own finances. The doctors offices, businesses, utility companies, etc.... need services like what Bonneville Collections provides to help them get their money back. If you provided a service to somebody, don't you think you should be paid? Also, there are strict laws which collection agencies have to abide by. You better believe they adhere to them. And they are pros, the company has been around for a long time. Much better than some of the other fly by night "businesses". They get the job done otherwise they wouldn't be in business. How about pay your bills and then you wouldn't have to worry about them at all?
From a bill collector at Bonneville....
I'm a bill collector at Bonneville collections. I cannot stand them. Most of the people working there are 1)Single Mothers 2) College Students 3)Desperate for a job
I fall into category #3.
The people running the company, NOT the people who call you, are responsible for reporting you to the credit bureau, are responsible for tacking on fees, are responsible for telling people like me to be rude and abrasive without going overboard.
My nature is to be understanding, kind and sympathetic. Growing up with a single Mother trying to raise 5 kids, working 3 jobs and going to school,....I DEFINITELY understand how money is tight and not there sometimes. My Mother was harassed by bill collectors, and it seems I have become the enemy out of necesscity.
Let me give everyone some advice.
1) Utah check laws (not Bonneville) determines check fees. $20 initial return check fee, $25 fee if not paid within 15 days after that, then 3 times the face value of the check in damages. In essence...pay off your outstanding checks immediately.
2) Normally, we will keep a bill around for 4-5 months before it goes over to another group or legal department. Payment plans we are to accept are the following: 1)Half this month, half next month. 2) 1/3 of the bill over a 3 month period 3)$50 every two weeks
Other than the aforementioned, trying to pay $10 a month on a $500 bill will not fly with a collector because of the rules we have to follow. Do what you need to do, but work something out. If we see you have been trying, we will work harder with you.
3) If you are rude or evasive with info, we will likely be rude to you and take legal action. Be nice, trust me, this is in your favor.
4) We don't send out statement more than once.Too much money
5)Pay within 90 days to prevent credit reporting
6) Your bill will not disappear...it will only get worse
7)Do not call registry doesn't work,we are collectors not solicitors
8)Talk, don't hang up. We'll call back a million times
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