Benchmark Homes

01/26/09

JOB WELL DONE!!

by kdsevey

I love our home! This is the 3rd time we have built with Benchmark. The home was completed very nicely and when people come over to the house they just love it! The neat thing about the building process was that we knew right up front what the cost would be and how the home would be built. We has a preconstruction meeting and during the meeting we went over all the costs and the featrures. It was really nice because at the meeting everyone was on the same page. The home went up rather quickly and the construction foreman (dean) was great. Even after we moved in the home has a few things that needed fixing. The foreman was quick to respond and fix the problems. We have now been living ino our home for some time and there hasn't been anything wrong. We got into the home knowing that builders were struggling, but I knew that Benchmark would do all they could to help us. I give my recommendation to others that the Benchmark Homes experience is well worth it. They don't cut the corners and hide costs that so many other builiders cut and hide. They have a great warranty. GO BENCHMARK!!

• Pros: READ ABOVE
• Cons: NADA!

01/13/09

Well Worth The Experience!!

by mnd12

We just moved into a new benchmark homes in Clinton. The home has been great. Benchmark worked well with us despite having some "Lending" frustrations. This however wasn't Benchmarks fault. The home is my wifes favorite. We have had little problems and the little things that came up was address very quickly and resolved. Benchmark treated us with great respect and care. I recommend this builder.

• Pros: Great Customer Service
• Cons: Not any that come to mind

07/29/08

Lack of Integrity, and non-committed to honor warantees

by ajensen1

Do not deal with this builder!!! They do not honor their warrantees, and their customer service stinks!

We bought a Benchmark home in 2007. Within two weeks of moving into our home, we started to experience foundation issues with the cement skim coat and plaster bubbling, peeling, and cracking. Within the first 5 months, we also experienced cracking stucco issues. We immediately reported the problems to Benchmark, and Benchmark agreed IN WRITING to fix the issues. We continually hounded them over a period of months, and were continually told they would make the repairs to the foundation and stucco. We've now been in our home for just over a year, and the problem with the foundation has not been fixed and Benchmark now refuses to make the repairs and honor their warrantee and written agreements.

Regarding the stucco issue: Benchmark did send out the sub-contractor to "fix" the stucco issue. The patch looks worse than the original problem. Benchmark refuses to correct the stucco issue as they state the patch is within "industry standard" and there is nothing more they will do. Once you buy a Benchmark home, they will take no pride in doing quality repairs in the event you luck out and get them to honor any of their commitments.

If you are looking to purchase a home, DO NOT BUILD WITH, OR BUY FROM BENCHMARK! They have absolutely no integrity, and pride themselves in vague and empty promises. They do not honor their warrantees regarding the more expensive repair issues. I regret not speaking with other Benchmark homeowners in our area , nor becoming aware of Benchmark's unsatisfactory rating with a national consumer/business intermediary organization before buying our home. All the Benchmark homeowners we have spoken with in our area also have nothing but sour experiences with this builder.

Unless you have a fat wallet, and plan on covering so-called "warrantee covered" repairs at your own expense, think twice before buying from Benchmark. Beware!

• Cons: Poor customer service, empty promises, lack of integrity, and non-commitment to honor select warrantees