Shopping >Standard Optical Co.
Confident in services and product.
This will be the third time I've purchased from Standard Optical in the Layton Hills Mall. Every time I have been received in a short amount of time, the receptionists have been more than helpful, and transfer of prescriptions to and from the store have gone smoothly. Dr. Purdy has been more than accommodating and was very clear about the procedures he was performing as well as telling me in plain terms what I can expect from my eyes in the future. Although he recommended contact lenses that were a little more expensive than I wanted to pay, he was more than happy to work with WalMart/1800contacts in order to get me into lenses that fit my budget.
Now, although I have appreciated the service, I have noted that their frame prices aren't upfront - everything is coded as a 'dot' or 'star'. I was given a list, however, to reference the frames, and the receptionists were more than helpful in determining which ones were right for me (even mentioning in a kind way that certain frames just didn't look good on me - which I requested). Also, although the frames weren't the most inexpensive things in the world, the receptionists were very informative on deals they had, and I was able to secure two complete pairs (with polycarbonate lenses) for about 160 each. Killer deal, if you ask me.
I would absolutely recommend checking this location out.
Standard Optical Violates Utah Optometry Practice Act. I (L.G.Hill) had an eye exam at Standard Optical in April of 2010. They wrote me two prescriptions, one for clear contacts and one for colored contacts. In July 2011 I attempted to order contacts from another supplier and when Standard Optical was contacted they refused to provide my prescription, saying it was expired. The other supplier called them back and informed them that according to Utah Law contact lens prescriptions are valid for two years, unless documented medical reasons require otherwise. Standard Optical then provided the prescription for clear contact lenses. I informed the other supplier that I wanted the prescription for the colored contact lenses. They called Standard Optical a third time and they refused to supply the prescription for the colored lenses. I called Standard Optical myself and requested the prescription and they refused my request as well. I then obtained a copy of the Utah Optometry Practice Act from the website of the Utah Division of Occupational and Professional Licensing and took it in to Standard Optical. They still refused to provide me with a copy of my prescription. I requested that they show me the "documented medical reasons" in my file for why they would not provide the prescription. They gave me a copy of my examination record which did not document any medical reason why my prescription would not be valid for two years. I sent the copy of my examination records (which included the two prescriptions) to the other contact lens supplier and they were in the process of filling my order on August 25th, 2011, when Standard Optical faxed them a notice that said my prescription was expired because I had not had an annual examination. Standard Optical is in violation of the Utah Optometry Practice Act because they refused to provide me with a copy of my prescription (which according to Utah law did not expire for another nine months) and there are no documented medical reasons that would require the prescription expire prior to the two years specified by Utah law.
Horrible Customer Service. I don't know why I got stuck with this guy but in my experience his integrity is crap I ordered glasses in Dec and I'm still waiting go some place else and do yourself a favor i'm sure other people in there are cool but its worth not going if your giong to get stuck dealing with this guy LAME!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!